⚠️ 1/1/26 UPDATE – Timesheet Portal: Timesheets Now Displayed in Bi-Weekly Intervals
TSI Provider Hub
Getting Started
- Check your inbox for any platform setup emails.
- Log in using the links above.
- Complete your profiles and follow on-screen instructions.
Submit a Support Request
For questions or concerns related to billing, payroll, platform access, credentialing, or documentation (such as billing errors, pay discrepancies, timesheet issues, login trouble, or missing students/rates), submit a support request.
Please include all relevant details – such as names, dates, error messages, and screenshots – so your request can be routed to the correct team and resolved quickly and accurately.
Frequently Asked Questions (FAQs)
Welcome to the Therapy Source FAQs
This guide is your go-to resource for quick, clear answers about our platforms, processes, and support tools. Here, you’ll find information on timesheets, billing, payroll, onboarding, and other key topics.
Loaner Library
- How do I request items from the Loaner Library?
Use this online form to submit all Loaner Library requests. - How do I return items to the Loaner Library?
When returning items, please complete this form so we can process your return efficiently.
Timesheets & Billing
- What is the login URL for logging in to the timesheet portal?
Log in here: Timesheet Portal Login
- How will I receive my login credentials for the billing portal/to submit my hours?
Your login credentials will be sent in a separate email directly from the system. Be sure to check your inbox and spam/junk folder.
- Where can I find instructions?
If you’re new to the billing portal or need a refresher, here are some support resources:
📄 Timesheet Portal Directions – RANGE (for providers delivering services in a classroom or school-based setting.)
📄 Timesheet Portal Directions – DAILY (for providers delivering individualized one-to-one services.)
🎥 Video Walkthrough – RANGE
🎥 Video Walkthrough – DAILY - Are billing log attachments required in the Timesheet Portal?
Yes – if a school requires billing logs, the billing log must be uploaded as an attachment within the timecard before it can be submitted; if a school does not require billing logs, no attachment is needed and timecards can be submitted as usual. A quick tutorial is available here. - Can I attach billing logs in any format?
Yes. We accept billing logs in PDF, Excel, Word, or JPEG formats. - Do I need to enter my time daily?While the system allows you to enter multiple days on a single timecard, entering your hours daily is the best practice. This approach ensures accurate reporting and helps streamline billing and payroll processing.
- I work for K12 – do I need to complete a timesheet?
No. As long as your time is recorded in the appropriate system, you do not need to submit a separate timesheet.
Payroll & Paystubs
- Do I need to update my direct deposit if I’ve submitted it before?
Yes. We’re moving to a new payroll platform that requires all providers to submit their direct deposit information through the updated system. To ensure uninterrupted payments, please complete the update as soon as possible. - Where can I find the pay calendar for the upcoming school year?
The pay calendar for the 2025-26 school year can be found here. - How do I know which school the abbreviation on my pay stub refers to?
Provider pay stubs include a school abbreviation in the Company Name field.
If you’re unsure which school the abbreviation refers to, please reference this abbreviation list. - What payroll platform does Therapy Source use? Therapy Source uses iSolved, a secure, cloud-based payroll platform designed to provide fast, easy, and transparent access to your pay information.
- What is the login URL for iSolved?
Log in to iSolved here. - How do I access iSolved?
You’ll receive an email from employdrive@myisolved.com with your username and setup instructions. - Is there a time limit to activate my account?
Yes. For security purposes, the setup link expires 24 hours after the email is sent. - Where can I find my 1099 or paystubs?
You can download both your 1099 and paystubs directly from iSolved.
Therapy Source via “Able®”
- What is Therapy Source via “Able®”
It is our secure onboarding platform where you will complete and submit:
∘ Contract agreements
∘ Placement Rate Cards (PRCs)
∘ Payroll documentation
∘ Credentialing documents for assigned school(s)
The platform also sends reminders when credentials are nearing expiration.
- What is the login URL to access my “Able®” account?
Log in to your “Able®” account here.
- How do I access my “Able®” account?
You will receive (or may have already received) an email from “Therapy Source via Able”. This email includes your username and a link to access your account. - What if I haven’t received the “Able®” login email?
∘ Check spam/junk folders
∘ Search inbox for: “Therapy Source via “Able®”
∘ Still missing? Contact credentialing@txsource.com
- How do I access the information in my “Able®” account?
Directions can be found here. - What if I forget my “Able®” password?
Use the password reset on the login screen. For assistance, email credentialing@txsource.com - Who do I contact for “Able®” -related questions?
∘ For agreements, PRCs, credentialing, and payroll forms: credentialing@txsource.com
∘ For direct deposit updates or payroll processing: support@txsource.com