Blackboard Collaborate System Requirements

Blackboard LogoBelow, please find the supported Operating Systems, supported Internet Browsers, and recommended system specifications for using Collaborate with the Ultra experience.

Definitions of Terms

Certified: fully tested and supported.
Operational: fully tested, will continue to investigate and address only serious issues.
Compatible: partially tested and supported.
Provisional: untested but supported.
Unsupported: impossible or not supported.

Collaborate with the Ultra experience

Collaborate with the Ultra experience is currently only available to customers with a SAS Enterprise License. Moderator Access, vClass and vOffice customers will not have
access to this new Collaborate user experience initially.

Collaborate with the Ultra experience supports Windows and Mac PCs, Google Chromebook and Microsoft Surface Pro devices provided one of the supported browsers (listed
below) are being used and audio/camera devices work with those browsers. (Microsoft Surface devices running Windows RT are not supported.)

Chrome Firefox Internet Explorer Microsoft Edge Safari
Windows® 7, 8, 8.1 Certified Certified IE11: Certified Unsupported Unsupported
Windows 10 Certified Certified IE11: Certified Compatible Unsupported
Mac 10.9, 10.10, 10.11, 10.12 10.9,10.10:Certified
10.11,
10.12:Provisional
10.9,10.10:Certified
10.11,
10.12:Provisional
Unsupported Unsupported 10.9,10.10:Certified
10.11,
10.12:Provisional
Ubuntu Provisional Unsupported Unsupported Unsupported Unsupported
  • Firefox version 49 or higher is required for the WebRTC experience.
  • Only the latest two stable versions of the browsers listed above are supported.
  • July 6, 2016 Update: Support for Internet Explorer 10 was permanently discontinued on July 1, 2016. We will no longer be providing technical support services for clients using IE 10. For more information please review our Our End Of Support for Internet Explorer 10 with the Ultra Experience support bulletin.

Mobile Support:

We have introduced mobile support for Collaborate with the Ultra experience.

Please review Release Notes for Bb Student, for complete details and system requirements.

Device and Browser Support:

  • The optimal Collaborate experience for all users is with Google’s Chrome or Firefox (version 49+) browsers. Chrome and Firefox support all of the functionality necessary to run a full-featured Collaborate session through it’s support of WebRTC. Note that hosting an “App Share” requires a Chrome or Firefox extension provided by Blackboard. Chrome or Firefox Extensions are simple add-in modules in the browsers. They do not require a restart of the session or browser to function. Users will be prompted to enable the extension the first time they use App Share or File Upload.
  • For Presenters and Moderators: Collaborate with the Ultra experience will not support the “App Share” feature for session presenters and moderators using the Safari, Firefox (Version 48 and earlier) or Internet Explorer browsers as they do not yet support WebRTC. The use of video and audio features during a session will require Adobe Flash in these browsers.
    • We only support the Adobe Flash Player Version 17 or above.
    • The Flash requirement for audio, video and app share will be removed when each respective browser vendor (Apple, Mozilla and Microsoft) supports the WebRTC standards necessary for the new Ultra experience.
      • Firefox version 48 and earlier use Flash
      • Firefox version 49 or higher is required for the WebRTC experience.
  • For Participants:The Safari and Internet Explorer browsers are fully supported for the participant experience. Collaborate with the Ultra experience will utilize Adobe Flash for viewing and sharing audio and video, and viewing app share.
    • We only support the Adobe Flash Player Version 17 or above.
    • The Flash requirement for audio, video and app share will be removed when each respective browser vendor (Apple, Mozilla and Microsoft) supports the WebRTC standards necessary for the new Ultra experience.
      • Firefox version 48 and earlier use Flash
      • Firefox version 49 or higher is required for the WebRTC experience.
Chrome Firefox Internet Explorer 11 Microsoft Edge Safari
Windows® 7, 8, 8.1 with JAWS(v17) Unsupported Compatible Certified Unsupported Unsupported
Windows 10 with JAWS(v17) Unsupported Provisional Provisional Provisional Unsupported
Mac OS 10.9, 10.10, 10.11, 10.12
with VoiceOver
Unsupported Provisional Unsupported Unsupported Certified
Ubuntu Unsupported Unsupported Unsupported Unsupported Unsupported

Please review our Accessibility knowledge base article for additional information.

Support File Types For Upload:

  • File Types Supported For Upload: .ppt, .pptx, .pdf can be converted
  • Image Files Types Supported for upload: .gif, .jpeg, .png

Support File Types For Profile Picture:

  • Supported image types for profile picture: .png, .jpeg, .jpg

Bandwidth Requirements and Recommendations:

  • Please review KBA 000042978 for more information on Bandwidth consumption and requirements when using Collaborate with the Ultra experience.

The information contained in the Knowledge Base was written and/or verified by Blackboard Support. It is approved for client use. Nothing in the Knowledge Base shall be deemed to modify your license in any way to any Blackboard product. If you have comments, questions, or concerns, please send an email to kb@blackboard.com. © 2017 Blackboard Inc. All rights reserved

Original PDF: https://blackboard.secure.force.com/btbb_exportarticlepdf?id=kAB70000000PAsDGAW&pdf=true